Customer service is EXCEPTIONAL. Quality of product is also outstanding.
Robert L. Anderson II TX, United States
2024-11-14
Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Rich PA, United States
2023-02-16
The gunbelt was a little too large. Be careful measuring, go pants size then up to 4 inches bigger. But they refunded the money and I bought a smaller size. Customer service was great! Product was great!!! Shipping was good. I will definitely order from them again. Already have items in my cart, lol.
Frank NM, United States
2022-12-26
This is exactly what I was looking for. Excellent design, fit and finish.
Larry NV, United States
2024-04-12
I reached out when I submitted my order and realized I had forgotten to include an item. When I contacted Historical Emporium, they were able to include it in my order without additional shipping. Great service. When I received my order, (in two days), a couple items were too large. The return process was quick and easy. I love the products and the service.
Camilla , Norway
2024-01-26
The customer service is perfect in my opinion. I love how I got a reply very fast when I had a question about my order. I am extremely satisfied with everything.