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I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

Great look. material is very good.

I have ordered everything online but my failure to properly measure my head earlier in 2023 I was in a jam to get the exchange handled. I overnighted the return and they had the size I needed (again sizing was my mistake) and had the replacement hat to me in time for the event. I have recommended Historical Emporium to many people when they ask where do I get the items in my wardrobe. I thank then for great products and wonderful customer service

A+++++++

I have purchased a gray Inverness Cape a black Inverness cape and a beautiful scarf and I'm just saving up my money for more the quality is outstanding and the service beyond reproach thank you again for all you've done