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Easy peasy!

I ordered the wrong size. I returned and got a replacement in good time.

I ordered the wrong size hat. Expressed shipped it back and Julia was great help as was Noel who's suggestion worked best. US mail had the package arriving in San Jose, the 3rd. It didn't get there. Noel's suggestion he left on my voice mail to buy another and they would refund the first upon receiving it. Having a drop dead date of when I needed the new hat sent Julia followed through with the order's shipping and getting me the info. Hat got here a few days earlier! Thank you, Historical Emporium,

Iam very pleased with this company.

I had the wrong color sent to me. Customer service was great! They quickly sent me the right color & even sent a return label to send the other product back.