Returns & Exchanges
Click this button for return / exchange instructions.
Yes, you can. At Historical Emporium, we are proud of the products we offer, and want you to be completely satisfied with our quality and service.
Our returns policy is simple: if you aren't satisfied, you can return any product (including special order items) in brand new condition within 30 days for a full refund or exchange credit, excluding shipping costs. If the return or exchange is due to our error (mis-shipment, defective item, etc.,) please contact us and we will arrange shipping at no cost to you.
Our 30-day returns policy is extended during the Christmas holiday to allow for early holiday gift shopping: any purchase from November 1 through December 31 may be returned or exchanged prior to January 31 of the following year.
Simply visit our returns page and follow the instructions. You do not need to call us or email us as long as you complete the return request process so that we know what you would like us to do and to whom we should issue the credit or send the exchange.
- Returned items must be in brand new condition. You may try on an item for size, but if you've worn it, even for one night, you may not return it.
- Shipping charges are not refundable, unless the return is due to our error or damage in transit. Return postage is the responsibility of the customer.
- If you are in a hurry for an exchange, we recommend you order the new item online or by phone and send the unwanted item back as a return. Turnaround times on exchanges may be 2-3 weeks from the date you ship to us.
- We cannot accept any return beyond 30 days* after you received it.
* Year-End Holiday Note: During the Christmas holiday season, our normal 30-day returns policy is extended. To allow for early shopping and month-end giving. Orders placed between November 1 and December 31 have return privileges until January 31 of the following year.